Return Policy

At C&M Pet Boutique LLC, we strive to offer the highest quality products for your pet. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return process. Below is a detailed explanation of our return policy.

Returns

  • Return Period: You have 3 calendar days from the date you received your product to request a return. After this period, we will no longer be able to accept your return request.
  • Product Conditions: To be eligible for a return, the item must meet the following conditions:
    • It must be unused, in perfect condition, and clean.
    • The product must have its original tag attached and be in its original packaging.
    • The product must not show any signs of use, wear, such as stains, damage, or signs of tampering.
    If the product does not meet these conditions, we reserve the right to deny the return.

Products Not Eligible for Returns

  • Personalized Products: Any item that has been customized or made-to-order for the customer will not be eligible for return unless it arrives damaged or defective.
  • Sale Items: Products purchased during promotions or special sales are not eligible for return unless proven to be defective upon delivery.
  • Food or Perishable Items: For health and safety reasons, we do not accept returns on food or perishable products.

Return Process

  1. Requesting a Return: To start the return process, you must contact us within the allowed time frame by sending an email to Cmpetboutiquellc@gmail.com or calling (786) 453-8613. Please include the following information:

    • Your full name.
    • Order number.
    • A description of the product you wish to return and the reason for the return.

  2. Return Approval: Once we receive your request, we will review the information and respond within 1-2 business days, indicating whether your return has been approved or denied.

  3. Shipping the Product: If your return is approved, you must send the item to the following address:

    • 17651 Turning Leaf Circle, Land o' Lakes, FL 34638.
    • Shipping Costs: Please note that return shipping costs are the responsibility of the customer, unless the product arrived defective or incorrect. We recommend using a shipping service with tracking or insurance, as we are not responsible for returns that are lost or damaged in transit.
    • Shipping Deadline: Once your return is approved, you must ship the product within 5 business days to ensure proper processing.

Return Review

Once we receive your returned product, our team will inspect it to ensure it meets all the conditions mentioned above. We will notify you within 2-3 business days after receiving the product about the status of your return.

Exchanges

At this time, we do not offer exchanges. If you would like a different product, we recommend returning the item you currently have and placing a new order.

Exceptions and Non-returnable Items

As mentioned above, certain products are not eligible for return. These include, but are not limited to:

  • Personalized or custom-made items.
  • Items purchased during special promotions.
  • Food or perishable items.

Return Recommendations

  • Ensure that the product is properly packaged to avoid damage during return shipping.
  • Keep your shipping receipt until we have confirmed that we have received and reviewed the returned product.
  • Please note that original shipping costs are non-refundable.

Contact Us

If you have any questions or need further information about our return policy, please do not hesitate to reach out to our customer service team. We are available to assist you at:

Our goal is to ensure your satisfaction and provide the best possible shopping experience. We appreciate your trust in C&M Pet Boutique LLC.